HUB24 (ASX: HUB) has been ranked equal first for overall client satisfaction in the 2017 Investment Trends Planner Technology Report.HUB24 also achieved the highest client satisfaction in 16 of 24 categories assessed.
Advisers who use HUB24 as their primary platform ranked it highest across categories including BDM support, online functionality, comprehensiveness of data feeds to planning software, quality of reports, ease of use/navigation and mobile access/app.
The Investment Trends Planner Technology Report is based on a quantitative online survey of 533 financial planners conducted by Investment Trends between 10 April and 15 May 2017.
Commenting on the result, HUB24’s Managing Director, Andrew Alcock said: “We are incredibly proud of this result. These strong satisfaction levels are testament to the quality of our market leading platform technology and the tools and support we provide advisers to help them to grow their business and engage their clients.
“The results of this year’s Planner Technology Report also reinforce what we’ve been seeing for some time – a genuine transformation of wealth management for all stakeholders. Leading platforms like HUB24 are delivering superior outcomes for advisers looking for unconstrained choice, flexibility and efficiencies. We would like to thank our advisers and licensees for their continued support”
Strong sentiment driving record inflows
HUB24 recently published its business update for Q4FY17, which revealed record net inflows of $841m and record gross inflows of $1,090m during the quarter, totalling $5.5b in retail funds under administration (FUA). This represents an increase of $2.2b, or 66%, for the year.
Supporting this strong performance, HUB24 signed new distribution agreements with 21 licensees during the quarter, while 115 new advisers were introduced to the platform in the same period.
HUB24 has tripled in size over the last two years and is continuing to invest in business growth, with several new appointments announced in recent months, including Craig Lawrenson as Chief Operations Officer, who will commence in August.
“HUB24’s strong performance, both in terms of client satisfaction and business outcomes, is the result of continuous improvements to our platform, which has been built specifically for the changing needs of financial advisers.
“These latest milestones are the result of ongoing support from advisers, clients, shareholders and staff. We will continue to invest in our technology to cater to the future of the wealth management industry.”