Empowering you with innovative platform functionality

SAVE MORE TIME WHEN PREPARING INTERACTIVE CLIENT PRESENTATIONS WITH HUB24 PRESENT

17 Jun 2024

We’ve listened to your feedback, and we’ve made several improvements to our HUB24 Present feature to drive efficiency and flexibility for you and your clients:

• You can now export drill-down data, such as the consolidated holdings by asset class, as an Excel or PDF file.
• Your previous cover page settings will now be remembered for next time.
• We’ve expanded the drill-down options to include the performance time series used to calculate percentage returns.
• We’ve added new functions to the account group list, allowing you to select all accounts and hide account balances when presenting to family members across different households.
• We’ve improved the Summary slide in the Portfolio Update and Bucket Strategy Update templates and moved the option to switch templates to a more convenient location.
• You can now easily go back to the Portfolio dashboard by clicking the breadcrumb link at the top of the screen.
• We’ve added a new support guide, accessible next to the Feedback button at the top right of the screen.

FLEXIBILITY AND CHOICE IN HOW YOU MANAGE CONSENT REQUESTS WITH PAY ANYONE FACILITY

17 Jun 2024

We are committed to providing seamless and secure transactions through our Pay Anyone Facility, allowing advisers to easily request third-party payments on their client’s behalf. Our latest enhancement better supports accounts with multiple holders (e.g. SMSF, Trust, Joint) as consent can now be requested from one or more account holders through InvestorHUB at the same time. We’re making things easier and providing greater flexibility and choice for you and your clients to manage these requests through InvestorHUB. 

This is in addition to the existing functionality to request consent through SMS code. These enhancements to our Pay Anyone Facility reflect our dedication to empowering you to better serve your clients and drive productivity in your business. 

Additional account holders will need to create an InvestorHUB login. Please complete the Pay Anyone Terms and Conditions and InvestorHUB Login Form available in AdviserHUB > Products & Forms > Forms. 

Please refer below to the April enhancements release for a walkthrough on the client consent process. 

PERFORM IN SPECIE RE-CONTRIBUTIONS FOR A SEAMLESS AND EFFICIENT TRANSFER OF CLIENT ASSETS

28 May 2024

Chelsea Sciancalepore, BDM in SA, had a chat with two of the first advisers to trial our new in specie re-contributions process to hear about their experience. They said the process saved their clients money by avoiding unnecessary buy/sell costs and mitigated risks associated with physically selling down large sums. They also loved that their clients had visibility of the entire process and were able to maintain their investment strategies with no time out of market, and found the overall experience for their staff efficient and seamless.

GREATER TRANSPARENCY AND FLEXIBILITY WITH THE INCLUSION OF ROLLOVER OUT REQUESTS IN THE ROLLOVER DASHBOARD

28 May 2024

Last year we introduced a new Rollover dashboard to help you manage Rollover In requests on behalf of your clients. To empower you with greater transparency and flexibility, we’ve extended the Rollover dashboard to include Rollover Out requests, making it even easier to manage rollover requests. With our new Rollover Out dashboard, you can now view received Rollover Out requests and provide relevant sell-down instructions and lodge a notice of intent to claim a tax deduction all from the one place. We’ve also launched three new account activity notifications to keep you across the detail.

To access the updated Rollover dashboard, simply login to AdviserHUB and navigate to Accounts > Manage Accounts > Rollovers.

PERFORM IN SPECIE RE-CONTRIBUTIONS WITHOUT SELLING DOWN ASSETS OR THE NEED TO OPEN A NEW ACCOUNT

29 Apr 2024

By processing the assets in specie, we facilitate a seamless transfer and reduce the need for clients to sell down assets, withdraw funds to their bank accounts, or re-purchase assets in a new account. Clients can save on associated transaction costs and buy/sell spreads, and minimise out-of-market risks, ensuring their superannuation remains invested and aligned to your advice strategy.  

Our streamlined process is flexible and makes it easy for you to implement re-contribution strategies with only a client consent form required for efficient processing. 

Please note: Re-contribution requests must be submitted by 14 June 2024 to be processed by 30 June 2024.

SIMPLIFIED ACCESS TO ALLIANZ GUARANTEED INCOME FOR LIFE (AGILE) WITH INTEGRATED ONLINE ACCOUNT OPENING

29 Apr 2024

We’re collaborating with leading providers to deliver innovative retirement solutions for you and your clients. Offer peace of mind to your clients with AGILE a flexible retirement income solution that provides a guaranteed lifetime income, available to advisers and their clients on the HUB24 platform through HUB24 Invest & HUB24 Super. To simplify access to AGILE, you can now purchase the policy through AdviserHUB. 

Access the form via Transact > Longevity Products > AGILE New Investment. 

GREATER FLEXIBILITY FOR YOU AND YOUR CLIENTS WITH CONTINUED ENHANCEMENTS TO OUR PAY ANYONE FACILITY

29 Apr 2024

We’re continuing to enhance our Pay Anyone Facility to empower you to save time and drive productivity in your business. We’ve added a new client consent method to support your clients with flexibility and choice in how they provide consent for third party payments. In addition to our one-time passcode sent via SMS, eligible HUB24 Invest clients can now approve requests via InvestorHUB.

GREATER INVESTMENT CHOICE FOR YOUR CLIENTS WITH FOREIGN CURRENCY TRADING

18 Mar 2024

We’ve added Foreign Currency Trading, our new direct foreign currency investment option, to HUB24 Invest to broaden our range of investment options and empower you to better service your clients’ needs. This new investment option allows investors and advisers to directly invest and trade in 11 foreign currencies within your client’s platform account.

ELIMINATE PAPER FORMS AND DRIVE PRODUCTIVITY IN YOUR BUSINESS WITH HUB24’S PAY ANYONE FACILITY

20 Feb 2024

We’ve listened to your feedback and introduced a new Pay Anyone Facility on AdviserHUB. With this new enhancement, your HUB24 Invest clients can securely nominate new bank accounts with a one-time passcode sent via SMS, facilitating seamless payments to third parties.

Clients can provide consent to using the Pay Anyone Facility by accepting the T&Cs on InvestorHUB which can be found by selecting Accounts > Pay Anyone Terms & Conditions.

Please note: As a part of the changes, advisers will no longer have the ability to update their client’s details online. Clients will need to login via the client portal to update their details or you can complete a Change of Details form.

MORE INVESTMENT CHOICE FOR AUSTRALIAN UNREGULATED TRUSTS

20 Feb 2024

We’ve widened the available investment menu for your Australian unregulated trust clients on HUB24 Invest. These clients can now access a broad range of managed portfolios and international securities, alongside a variety of managed funds, Australian listed securities, Term Deposits and more.

MORE POWER TO MEET THE NEEDS OF YOUR NON-RESIDENT CLIENTS

20 Feb 2024

Your non-resident clients can now access a broad range of managed portfolios* and international listed securities*, alongside a variety of managed funds, Australian listed securities, Term Deposits and more.

To support taxation requirements for U.S. tax residents residing in the U.S., we’ve also introduced digital signatures for W-9 forms for withholding tax purposes.

*Excludes U.S. tax residents residing in the U.S. who cannot acquire US Securities or managed portfolios.

Find out how you can best support your non-resident clients.

GREATER FLEXIBILITY TO SUPPORT YOUR HIGH-NET-WORTH CLIENTS WITH UNCAPPED TERM DEPOSIT OPTIONS

11 Dec 2023

We’ve partnered with NAB to introduce uncapped term deposit options within HUB24 Invest to better support your high-net-worth clients. You can now assign a greater investment allocation to term deposits without the previous limits on the aggregated investment amounts for term deposit providers, applicable to trust, company and partnership accounts. These term deposits are treated as non-retail deposits where the aggregated limits do not apply.

Note: As these term deposits are treated as non-retail deposits, the interest rates may differ from the standard platform term deposits due to different pricing methods.

For more information on the rates please see the Term Deposit & Rates page in AdviserHUB.

DRIVE EFFICIENCIES IN YOUR BUSINESS WITH NEW ACCOUNT TRANSITION AND RE-CONTRIBUTIONS TRACKING

11 Dec 2023

We’ve made some improvements to our Account Transition dashboard to allow you to request and track your super to pension, pension refresh and re-contributions strategy requests all in one place.

To access the new dashboard, log in to AdviserHUB and go to Accounts > Manage Accounts > Account Transitions.

To further streamline the Account Transition process, we’ve also introduced a new form that supports super to pension and pension refresh requests. You can find this form under Product & forms > Forms.

Note: This form is now required for all Account Transition requests.

PLATFORM ENHANCEMENTS SUPPORTING CUSTOMER NEEDS ACROSS THEIR WEALTH LIFECYCLE

15 Nov 2023

We’re committed to delivering innovative solutions that creates value for you and your clients. That’s why we’ve announces several platform enhancements:

• Our new Discover Menu is a cost-effective solution that can help clients with simple investment needs meet their financial goals.
• In collaboration with Allianz Retire+, we’re providing access to AGILE (Allianz Guarantee Income for Life) on HUB24 Invest and HUB24 Super.
• We’ve introduced a range of investment options and features to support the needs of HNW (High Net Worth) clients and those with more complex investment needs.

SAVE TIME MANAGING ROLLOVER IN REQUESTS WITH OUR NEW DASHBOARD

16 Oct 2023

We understand that keeping track of client rollover status and chasing client consent for paper-based submissions can be time consuming for your business and inefficient for your clients.

Our new dashboard empowers you with greater transparency and flexibility when managing Rollover In requests for your clients. You can now view the status of your existing rollover requests, modify or cancel existing requests, create new requests, and schedule future requests – all from the same place.

To access the new Rollover In dashboard, simply login to the AdviserHUB and navigate to Accounts > Manage Accounts > Rollovers.

EMPOWER YOUR CLIENTS WITH GREATER TRANSPARENCY WITH OUR ENHANCED RECORD OF ADVICE TEMPLATE

11 Sep 2023

We’ve made enhancements to our ROA tool by providing more tags to help generate a more detailed ROA template for your clients.

We’ve updated the fee tags to provide more information regarding ongoing and one-off fees. We’ve also added new tags such as Authorised Representative Number and Product Offering which advisers can use and populate data with on their own ROA template.

OPTIMISE YOUR INVESTMENT STRATEGY AND CREATE VALUE FOR YOUR CLIENTS WITH DYNAMIC ASSET ALLOCATION

11 Sep 2023

When setting up an automatic investment plan or ad-hoc investment plan, new contributions can now be proportionately allocated to underweighted investments, focusing on those with the most significant variance. This helps keep your clients’ portfolios more closely aligned with intended targeted weights to optimise their investment strategy.

You can select Dynamic Allocation when setting up an Automatic Investment Plan or Ad-Hoc Investment Plan.

ACCESS TIME-WEIGHTED PERFORMANCE REPORTS FOR YOUR CLIENTS

11 Sep 2023

We continue to enhance our market-leading reporting capabilities.² Based on your feedback, we’ve recently made three new time-weighted performance reports available on AdviserHUB—offering additional reporting choices to support you and your clients. These new reports include a visual representation of account performance, time-weighted return methodology and look-through for managed portfolios. To access, go to the client’s Portfolio Dashboard on AdviserHUB, click on the Account Menu button and select Account Reports.

² Investment Trends Platform Competitive Analysis and Benchmarking Report 2022

ADD AUTOMATED FEEDS FOR SELECTED CASH AND TERM DEPOSIT ACCOUNTS¹

15 Jul 2023

Save time and give your clients a complete view of wealth in HUB24 Present and InvestorHUB. Our latest data and technology innovation offers new automated feeds for select cash account and term deposit balances. You will also be able to see these account balances on the Portfolio Dashboard.

¹ Automated data connections are now available for Macquarie Cash Management Accounts, Macquarie Cash Management Accelerator Accounts and Macquarie Term Deposits. The Macquarie Cash Management Account, Macquarie Cash Management Accelerator Account and Macquarie Term Deposits are deposit products issued by Macquarie Bank Limited ABN 46 008 583 542 AFSL 237502.

VIEW CUSTOM ASSET SETTINGS IN THE PORTFOLIO DASHBOARD

15 Jul 2023

If you or your licensee choose to create custom asset settings (asset class names, preferred display order, etc.) in HUB24 Present, your customisations will now also appear on the Portfolio Dashboard.

GREATER FLEXIBILITY WITH NEW SELF-SERVICE ACCOUNT GROUPING CAPABILITIES

20 May 2023

We’re moving away from the Family Discount paper form and providing an online and automated experience for account grouping. You can now create, amend, and remove accounts from Family Groups for consolidated reporting and group fee discounts through AdviserHUB. Advisers can group up to 6 accounts, with back-end capability to support additional accounts on request.

MAKE SAME-DAY WITHDRAWALS FOR SUPER BENEFIT PAYMENTS

20 May 2023

With our enhanced processing times, your clients can now access their super benefit payments when they need them most.

Provided your clients have sufficient cash available, and have met a condition of release, super benefit payment requests submitted prior to 1pm AEST are likely to be processed same-day.

Save time with our early release workflow capabilities which allow you to upload supporting documents for any early release claim. You’ll also be able to request withdrawals above available cash, which will be processed when sufficient cash is available using our Pay Later tool.

Enhancement

ACCESS ENHANCED MODEL PORTFOLIO CAPABILITIES

21 Jan 2023

We know how important it is to provide flexibility in managing model portfolios. Our pre-populate and exclusion tools provide greater flexibility and when implementing model portfolios.

• Exclude assets from models based on your clients’ individual needs, giving you greater control over how you manage assets held in or outside the model. This enables advisers to run a core/satellite strategy by allocating higher percentages to those model portfolio assets that they wish to segregate and manage independently
• Pre-populate and create bespoke investment strategies (account level model portfolios) from existing licensee or practice model portfolios
• Create client-specific investment strategies (account level model portfolios) based on their clients’ existing asset mix

Enhancement

RESPONSIBLE INVESTING EMPOWERED BY DATA-DRIVEN INSIGHTS WITH NEW ESG RATINGS ON HUB24

21 Jan 2023

We’ve collaborated with Morningstar and Responsible Investment Association Australasia (RIAA) to deliver ESG Ratings on HUB24. Access the Morningstar Sustainalytics ratings system, which scores selected funds and Australian listed securities on a sliding scale of ESG risk factors, and understand if a managed fund has been certified by RIAA as a quality, true-to-label responsible investment product that meets RIAA’s Responsible Investment Standard.

Enhancement

NEW ENHANCEMENTS TO OUR CASH MANAGEMENT TOOLS WITH PAY LATER

21 Jan 2023

You can now schedule withdrawal requests on behalf of your clients, and have funds paid into their nominated bank account.

In addition, you will also be able trigger a withdrawal when sufficient cash is available, handy for those instances when a sell down is required for a withdrawal. Advisers can choose from the following when requesting a withdrawal:

• Pay now: Same-day withdrawal, providing the request is received before our 3-pm AEST cut off
• Pay later: Adviser can now schedule their withdrawal to be processed on their preferred day
• Pay when cash is available: The platform will perform daily checks for sufficient cash to fulfil a withdrawal

Enhancement

NAB EQUITY BUILDER NOW AVAILABLE ON HUB24

10 Dec 2022

We’re committed to empowering you and your clients with flexibility and choice when selecting margin lender providers. We offer access to a range of external margin lending providers through HUB24 Invest, including Leveraged Equities, Commsec, St George, National Australia Bank and BT Financial Group.

You can now link a NAB Equity Builder account to your client’s account. NAB Equity Builder is a principal and interest (P&I) loan for purchasing investments such as managed funds, ETFs, LICs and SMAs.

NAB Equity Builder provides clients with predictable payment options, eliminates the risks of a margin call, and gives access to a broad range of approved investments.

Enhancement

INCREASED FLEXIBILITY IN HOW YOU MANAGE YOUR CLIENTS

10 Dec 2022

We’ve delivered a range of updates designed to drive efficiencies and provide greater flexibility when managing your clients.

• As an extension to our new Online Tax Deduction tool, you can now provide a Notice of Intent confirmation when requesting a pension commencement online, saving you time and paperwork.
• To make it easier to optimise tax outcomes for your clients, you can now toggle between different parcel allocation methods (Min, Max, FIFO) on AdviserHUB, without the need to submit a paper form.
• To help you manage online advice fee consent requests, we’ve launched new functionality to prompt clients to complete their obligations, saving you time lodging new requests when they expire.

Enhancement

ENHANCEMENTS TO OUR DIGITAL ADVICE FEE CONSENT TOOLS TO SUPPORT YOU WITH YOUR REGULATORY OBLIGATIONS

1 Dec 2022

We’ve made a few updates to make it easier to use our digital tools for advice fee consent, including:

• Enhancements to the email requests clients receive, making it easier for your clients to follow key instructions
• New prompts to guide you through continuing advice fee arrangements
• Hiding unnecessary fee types, based on the information you’ve already completed

To access our digital consent tools, select Accounts > Consent Management. For more information – including demo videos and FAQs, check out the dedicated Fee Consent Process section on SupportHUB.

Enhancement

SAVE TIME WITH OUR ONLINE TAX DEDUCTION TOOL

15 Oct 2022

Our new Online Tax Deduction tool to help you reduce paperwork and streamline the Notice of Intent process. On AdviserHUB, you can now:

• Submit new Notice of Intent to Claims
• Vary existing Notice of Intent to Claims
• Access your submission history and audit trails
• Automate PDF confirmation letters to E-statements

You can also view a snapshot of all your clients’ concessional and non-concessional contributions made in the current financial year and submit tax deduction claims without the need to obtain your clients’ signatures.

Enhancement

OPT-OUT OF INVESTOR CASH BALANCE NOTIFICATIONS FOR YOUR CLIENTS

15 Oct 2022

We’ve listened to your feedback, and you can now disable automated client alerts when their cash balances drop below the required minimum (1.25% for Super & 0.75% for IDPS).

You will continue to receive notifications if your clients’ cash balances do not meet minimum requirements. This change only impacts notifications for your clients.

Enhancement

NEW CAPABILITY TO SET UP REGULAR PAYMENT PLANS FOR MARGIN LOAN ACCOUNTS

15 Oct 2022

You can now set up ‘All income’ or ‘All income above minimum cash’ RPP and request that clients’ personal bank accounts receive payments. This feature allows your clients to automatically receive all the dividends, interest and distributions from their investments directly into their personal bank accounts.

Enhancement

ACCESS INTERACTIVE CLIENT PRESENTATIONS AT YOUR FINGERTIPS WITH PRESENT

18 Jul 2022

Present brings together the portfolio data you need to provide interactive and downloadable client presentations on the HUB24 platform, all with a few clicks. Advisers have said that Present allows them to:

• Save time preparing for client meetings, with some saving more than 3.5 hours per client.
• Build engagement and understanding by telling clients their investment story in a simple and compelling way.
• ​​​​Free up time to focus on issues beyond investments to create more meaningful relationships with clients.
• Help transform their client value proposition, and demonstrate the value of their advice through personalisation.

Enhancement

Multi-factor authentication measures

1 Apr 2022

We know how important it is to protect your information, and your clients’ information from cybercrime. That’s why we’ve introduced multi-factor authentication measures for ManagerHUB, AdviserHUB and InvestorHUB on an opt-in basis for you and your clients.

Enhancement

CHANGES TO MORNINGSTAR INDEXES GIVING YOU GREATER VISIBILITY OVER DAILY PERFORMANCE

19 Feb 2022

As of 21 February 2022, Morningstar has replaced its Multi-sector Indexes with new Target Allocation Indexes. The relevant performance graphs in AdviserHUB have been updated with the new benchmark details, and now displays daily data points rather than monthly data points, providing you and your clients with greater transparency over performance.

Any archived reports generated prior to 21 February 2022 will still reflect the old benchmarks. However, all new reports generated from 21 February 2022 onwards will reflect the new benchmarks (including all historical data).

Enhancement

SET MINIMUM TRADE SIZES IN MANAGED PORTFOLIOS TO REDUCE TRANSACTION FREQUENCY AND COSTS

22 Jan 2022

We’ve expanded our minimum trade size functionality to include managed portfolios. You can now set minimum trade sizes (ie. for buys or sells) in your client accounts for any managed portfolio, managed funds and listed securities trades.

Setting these minimums may reduce incremental trading on client accounts which can result in lower transaction costs, and reduce the number of small transactions included in transaction reports used at tax time.

Note: The minimum order amount does not apply to the Automatic Drawdown Facility.