Customer service powered by people,
amplified by innovation.
What does it take to deliver great customer service?
Innovative technology has the potential to drive great outcomes for your business and your clients.
But what truly makes the difference is the service and support behind it, and how it shows up when you need it most.
Because while technology enables, it’s the human element that turns the dial. The right people, backed by the right technology, helping you solve challenges faster and empowering you to deliver more for your clients.
We interviewed financial advisers and our own award-winning team at HUB24 to explore what great service really looks like.1
Hear what they had to say about the real impact it makes.
Hear how advisers empower their clients with great service.
Angus Rodgers, Director, Prime Advisory
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Kym Coleman, Adviser, Tempus Wealth
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Samantha O'Connor, Adviser, Private Wealth Partners
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Rik Arendsen, Director, Aspirations Wealth Group
Watch VideoHUB24 is constantly improving its innovation, constantly partnering with different softwares, whether it’s Class for Self-managed super funds or myprosperity for client portals… ultimately, that’s leading to more productivity for us because our systems are really starting to talk to each other in the background”.
Angus Rodgers
Director, Prime Advisory
Hear from our people empowering advisers to deliver real impact for clients.
AI in particular gets us a lot more efficient in terms of the way that we do things, and we’re allowed then to reinvest some of that work effort back into the front so that we can deliver high quality customer service where it matters most, where it gets complex.
Dayne Smithett
General Manager of Platform Operations, HUB24
Award-winning customer service empowering your advice and your clients
Understanding your challenges and delivering solutions drives our award-winning customer service teams to collaborate on solutions for your business and your clients.¹
1 Advisers rated HUB24 Best BDM Support, Best Adviser Support and Best Onboarding Experience in the Adviser Ratings 2025 Landscape Report. HUB24 was also ranked #1 for Net Promoter Score by financial advisers in the Wealth Insights Platform NPS Report 2026.
Let’s talk about how our market-leading platform can help you.^
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^ HUB24 won Best Platform Overall, Best Platform Managed Accounts Functionality, Best Product Offering, Best Decision Support Tools, Best Online Business Management and Best Reporting in the 2025 Investment Trends Platform Competitive Analysis and Benchmarking Report.
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The information in this video has been prepared and is provided solely for the general guidance of advisers, and is current as of May 2026. Any general advice in this information does not take into account you or your client’s personal objectives, financial situation and needs. Accordingly, before acting on any of this information, the viewers should consider the appropriateness of the information having regard to their or their client’s objectives, financial situation and needs. Disclosure documents, including the IDPS Guide for HUB24 Invest, Product Disclosure Statement (PDS) for HUB24 Super, and PDS for the HUB24 Managed Portfolio Service, as well as target market determinations (TMD) which consider the design of this product, including its key attributes, and describes the class of consumer for whom this product is likely to be appropriate for, are available at www.hub24.com.au, or by calling 1300 854 994. HUB24 was rated Best Platform Overall in Investment Trends’ 2025 Platform Competitive Analysis and Benchmarking Report. Advisers chose HUB24 for Best Adviser Support in the Adviser Ratings 2025 Landscape Report. The views expressed are those of the individual presenters and do not necessarily reflect the views of HUB24. We do not accept liability for any damage sustained as a result of viruses, data corruption or other interference in respect of this video. © HUB24 2026