Cyber security measures on HUB24
Staying scam aware
Ensuring data privacy and security for our customers is critical and we continue to take a proactive approach to managing cybersecurity threats and ensuring data security. Multi-Factor Authentication (MFA) helps to keep your online information safe and protects your account from unauthorised access.
HUB24 has continued to invest to mature the cyber security controls outlined by Australian Cyber Security Centre. Additionally, HUB24 maintains ISO27001 Data Security certification an international standard for information security.
Important:
From mid-June, we’ll be enhancing the Multi-Factor Authentication (MFA, also known as 2FA) capabilities available via our platform, and from July through to September this year, we’ll be progressively requiring MFA to be used by everyone who accesses AdviserHUB and InvestorHUB.
How to enable MFA
Firstly, download an authenticator app
Before you register for MFA on HUB24, you need to make sure you have an authenticator app installed on your mobile device. An authenticator app is designed to provide a secure and convenient way to prove who you are.
- From your mobile device, open the Google Play Store or the Apple App Store app.
- Search for your preferred authenticator app. For example, Google Authenticator or Microsoft Authenticator.
- Install the app and open it.
Next, register for MFA on HUB24
- Login to HUB24
- Hover over your login ID in the top-right of the HUB24 platform
- Select Manage Multi-Factor Authentication from the menu
- A screen will display with steps to complete the registration process.
Troubleshooting and support
If you unable to scan the QR code, click on the Key for manual configuration link. Details will display for you to manually add your HUB24 account to the authenticator app. If you keep having problems, our Support team will be happy to guide you.
Useful support resources
- Support using Google Authenticator
https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DAndroid - Support using Microsoft Authenticator
https://support.microsoft.com/en-au/account-billing/about-microsoft-authenticator-9783c865-0308-42fb-a519-8cf666fe0acc - Use of multi-factor authentication (MFA,2FA), APRA
https://www.apra.gov.au/use-of-multi-factor-authentication-mfa